Issue 01 · Returns & Warranty
Returns & Warranty
RETURNS & WARRANTY
Custom Made. Made Right.
Every Lavora ring is made specifically for its owner. Custom pieces are final sale — but we stand behind what we make.
CUSTOM RINGS
Final Sale
Because every custom ring is designed and crafted specifically for its owner, custom engagement rings are final sale. We guide you carefully through the design process — including full CAD approval before production begins — so that the finished ring is exactly what you approved.
NEED AN ADJUSTMENT?
We’re here to help.
If something about the finished ring needs attention, contact us. We’ll review the ring and work with you to determine the appropriate solution.
LIFETIME CRAFTSMANSHIP WARRANTY
What’s Covered
✓ Manufacturing defects in craftsmanship
✓ Prong tightening and re-tipping
✓ Re-polishing and refinishing
✓ Rhodium plating for white gold rings
✓ Stone tightening and security checks
Normal wear, accidental damage, and modifications by third parties are not covered.