Terms of service

LAVORA DIAMONDS — TERMS OF SERVICE

Last updated: August 28, 2026

Welcome to Lavora Diamonds (lavoradiamonds.com). By accessing or using our website and services, you agree to the following terms.

1. Services
2. Lavora Diamonds provides custom engagement ring design and manufacturing services using IGI-certified lab-grown diamonds. All rings are made to order based on client-approved 3D renderings.

2. Orders & Payment

All orders require 3D design approval before production begins. Production begins after 3D approval and payment; payment is due upon order confirmation. We accept major credit cards, PayPal, and financing options where available. Prices are in USD and subject to change without notice.

 

3. Custom Orders

Because each ring is custom-made to your specifications, production begins only after you approve the final 3D rendering. Unlimited design revisions are included before production starts. Once production begins, changes may not be possible without additional cost.

 

4. Shipping & Delivery

A signature may be required at delivery for insured shipments. Estimated delivery is 4–5 weeks after 3D approval and payment. Lavora Diamonds is not responsible for delays caused by shipping carriers.

 

5. Returns & Refunds

Custom rings are final sale. Because every Lavora ring is made uniquely to your specifications, custom orders cannot be returned or refunded once production begins. You approve the exact ring in a 3D rendering before anything is made. Ready-to-ship pieces that are not custom made may be returned within 14 days of delivery in original, unworn condition with all original packaging. Payments on custom orders are non-refundable once production begins. Full details are in our Return and Refund Policy, which governs in the event of any conflict with this section.

 

6. Warranty

Lavora Diamonds provides a lifetime craftsmanship warranty covering manufacturing defects. Free resizing is included within 60 days of purchase. The warranty does not cover lost, stolen or damaged rings, or normal wear. Claims: email hello@lavoradiamonds.com with photos and your order details.

 

7. Intellectual Property

All content on this website, including images, text, designs, and logos, is the property of Lavora Diamonds and may not be reproduced without permission.

 

8. Limitation of Liability

Lavora Diamonds is not liable for indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the purchase price of the product.

 

9. Governing Law

These terms are governed by the laws of the State of Utah, United States.

 

10. Contact

For questions about these terms, text or call (385) 592-7180 or email Lavoradiamonds@gmail.com.

 

Lavora Diamonds · 412 West Rivers Edge Drive, Provo, UT 84604 · (385) 592-7180 · Lavoradiamonds@gmail.com

11. SMS/Text Messaging Terms

SMS program description and use cases. Lavora Diamonds, a d/b/a of Clayton Diamonds LLC, operates an SMS program. If you provide your mobile number and check a consent box on our quote request form, you may receive text messages from us. Non-marketing messages include ring quote comparisons, 3D design approvals, production and shipping updates, order confirmations, and customer service replies. Marketing messages include special offers, discounts, and new product announcements, and require a separate opt-in.

How to opt out. Reply STOP to any message at any time to unsubscribe from that program. You will receive a single confirmation message and no further messages. Reply HELP for assistance, or contact us at (385) 592-7180 or Lavoradiamonds@gmail.com.

Message frequency and rates. Message frequency varies. Message and data rates may apply. Charges are billed by and payable to your mobile service provider.

Carrier liability. Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your carrier and is not guaranteed.

Age restriction. You must be at least 18 years of age to consent to receive text messages from us.

Privacy. Consent to receive text messages is not a condition of any purchase. Mobile phone numbers and SMS consent are not shared, sold, or rented to third parties or affiliates for their own marketing purposes. See our Privacy Policy for details.