Refund policy
LAVORA DIAMONDS — RETURN & REFUND POLICY
Custom rings are final sale. Every Lavora engagement ring is designed to your specifications and built to order. Because each piece is made uniquely for you, custom orders cannot be returned or refunded once production begins. You approve the exact ring in a 3D CAD rendering before anything is made, and we offer unlimited design revisions at that stage — so nothing goes into production until you have confirmed it is right.
Ready-to-ship pieces: 14-day return window. Items purchased from our ready-to-ship collection, which are not custom made, may be returned within 14 days of delivery in original, unworn condition with all original packaging. Request a return authorization by emailing Lavoradiamonds@gmail.com within 14 days of delivery. Refunds are issued to the original payment method within 5–7 business days of our receiving and inspecting the item. Return shipping is the responsibility of the buyer; we recommend insured, trackable shipping.
Deposits. Deposits on custom orders are non-refundable once CAD design work has begun, as they cover design and sourcing costs incurred on your behalf.
Lifetime craftsmanship warranty. Every Lavora ring includes a lifetime warranty covering manufacturing and craftsmanship defects, including prong retipping, rhodium replating, and stone tightening. Free resizing is included for the first year. This warranty does not cover normal wear, accidental damage, loss, or work performed by third parties.
Sizing and fit. If your ring does not fit on arrival, contact us. We will resize it free of charge within the first year.
If something is wrong, tell us. If a ring arrives damaged, does not match the approved CAD, or has a craftsmanship defect, we will make it right at no cost to you. Reach out within 7 days of delivery and we will arrange a repair or remake.
Questions? Text or call Ryan directly at (385) 392-7349, or email Lavoradiamonds@gmail.com.
Lavora Diamonds · Orem, UT 84097 · (385) 392-7349 · Lavoradiamonds@gmail.com